FAQ

Frequently Asked Questions (FAQ)
Ordering & Shipping
Q: How long will it take to receive my order?

A: Orders typically take 7 to 10 business days to process. Shipping times vary based on your location and chosen shipping method. You will receive a tracking number once your order ships.
Q: Can I modify or cancel my order after it has been placed?

A: We aim to process orders quickly. Please contact us immediately at +971568541151 if you need to make changes. Once an order has been shipped, we cannot make modifications.
Returns & Exchanges
Q: What is your return policy?

A: We offer a 7 day return policy from the date of purchase. Items must be unused and in their original packaging. Please visit our Returns Policy page for detailed instructions.
Q: How do I initiate a return or exchange?

A: Please contact our customer service team at +971568541151 to initiate a return or exchange. Include your order number and reason for return/exchange.
Products & Warranty
Q: Do your products come with a warranty?

A: Yes, our products are covered by a1 year warranty against manufacturing defects. For warranty claims, please contact us at +971568541151 with proof of purchase.
Q: Are your products eco-friendly/sustainable?

A: We prioritize sustainability and offer products made from [recycled materials, sustainable practices, etc.]. Check product descriptions for specific eco-friendly features.
Account & Privacy
Q: How do I create an account?

A: You can create an account during the checkout process or by visiting our Account Creation page. Creating an account allows you to track orders and save billing information securely.
Q: Is my personal information secure?

A: Yes, we take customer privacy seriously. Your information is encrypted and securely stored. We do not sell or share your data with third parties.
Contact & Support
Q: How can I contact customer support?

A: You can reach our customer support team via +971568541151 or by filling out the contact form on our Contact Us page. We aim to respond to inquiries within 7 hours/days.
Q: Do you have a physical store location?

A: Currently, we operate exclusively online. However, we offer fast shipping and hassle-free returns to ensure your satisfaction.